DELIVERY POLICY
Gracious Bakers delivers to addresses within the borders of South Africa. All deliveries are via courier to a physical address. Gracious Bakers reserves the right to amend our delivery policies, prices, and services without notice. Courier delivery typically takes between 2 to 5 business days, depending on the destination of the order. Deliveries are conducted from Monday to Friday, between 9am and 5pm. Please note that there are no deliveries on weekends or public holidays. Deliveries within the main city center usually require 2 to 5 business days. For remote locations, delivery times may extend up to 7 business days. It is essential that your delivery address is somewhere someone you trust will be present at to receive your order. Any individual at the delivery location can accept the package. To confirm that your order has been delivered, we only need to verify that someone at the delivery address signed for it, not necessarily that you were the one to receive it. Unforeseen events, such as severe weather, road closures, strikes, and similar issues, could delay delivery times. Though this is uncommon, such delays can occur, and therefore a ‘late’ delivery does not qualify for a refund or order cancellation. If your order has not arrived after the estimated delivery times stated above, please reach out to us with your order number so we can look into the issue.

RETURNS / REFUND POLICY
If you find yourself unsatisfied with your purchase for any reason, please reach out to us promptly. Kindly contact us within 2 days of receiving your order and provide images of any damaged items, and we will do our best to reach a fair resolution. Please note that we cannot accept responsibility for products that have been exposed to excessive heat, damaged after delivery, or modified in any way. For returns correspondence, you can email us at sales@graciousbakers.co.za