TERMS AND CONDITIONS
COMPETITIONS
Gracious Bakers (Pty) Ltd online competitions are open only to South African residents over the age of 18 and residing in the Republic of South Africa. Employees of Gracious Bakers (Pty) Ltd are not eligible to enter.
The prize is not exchangeable for cash, and the judges’ decision is final. All Gracious Bakers online competitions are free to enter. However, participants are expected to pay their own costs of connecting to the online sites. Winners of competitions will be notified by e-mail within one week of the closing date of the competition.
If contact cannot be made within one week, the prize will be forfeited. Arrangements will be made per individual winner for the collection of prizes. The competition prizes are clearly specified and specifically stated.
Upon entering any Gracious Bakers online competitions, each applicant agrees to receive marketing information from Gracious Bakers. This information could include, but is not limited to, newsletters, information about the products Gracious Bakers offers, conducting market research, and running competitions and promotions. Winners of the competitions may be displayed on the relevant online sites and social media pages with their name and surname.
ONLINE STORE
WEBSITE TERMS AND CONDITIONS OF USE RELATING TO WWW.GRACIOUSBAKERS.CO.ZA
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Gracious Bakers (“Provider”) website located at the domain name www.graciousbakers.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider.
ELECTRONIC COMMUNICATIONS
By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-COMMERCE AND PRIVACY
The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury, or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information, credit card details, delivery address, and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is, the delivery address and contact phone number, will be made known to third parties delivering the product. The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic devices used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
CREDIT CARD ACQUIRING AND SECURITY (PETE PLEASE UPDATE THE PAYMENT METHODS)
Yoco and Payfast are developed with the same demands on security and performance as websites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high-security 256-bit encryption. Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! You can send money without sending your financial information. We use 3D Secure to further enhance the security of credit card transactions on PayFast for all high-value transactions.
DELIVERY POLICY
Gracious Bakers delivers to addresses within the borders of South Africa. All deliveries are via courier to a physical address. Gracious Bakers reserves the right to amend our delivery policies, prices, and services without notice. Courier delivery typically takes between 2 to 5 business days, depending on the destination of the order. Deliveries are conducted from Monday to Friday, between 9am and 5pm. Please note that there are no deliveries on weekends or public holidays. Deliveries within the main city center usually require 2 to 5 business days. For remote locations, delivery times may extend up to 7 business days. It is essential that your delivery address is somewhere someone you trust will be present at to receive your order. Any individual at the delivery location can accept the package. To confirm that your order has been delivered, we only need to verify that someone at the delivery address signed for it, not necessarily that you were the one to receive it. Unforeseen events, such as severe weather, road closures, strikes, and similar issues, could delay delivery times. Though this is uncommon, such delays can occur, and therefore a ‘late’ delivery does not qualify for a refund or order cancellation. If your order has not arrived after the estimated delivery times stated above, please reach out to us with your order number so we can look into the issue.
RETURNS / REFUND POLICY
If you find yourself unsatisfied with your purchase for any reason, please reach out to us promptly. Since Gracious Bakers provides consumable items, we are unable to offer a money-back guarantee. Kindly contact us within 2 days of receiving your order and provide images of any damaged items, and we will do our best to reach a fair resolution. Please note that we cannot accept responsibility for products that have been exposed to excessive heat, damaged after delivery, or modified in any way. For returns correspondence, you can email us at sales@graciousbakers.co.za
PAYMENT OPTIONS
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Provider’s bank account, the details of which will be provided after checkout.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY** The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
UPDATING OF THESE TERMS AND CONDITIONS
The Provider reserves the right to change, modify, add to, or remove portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS
The Provider supplies certain information on the Website. Content currently or expected to be displayed on this Website is made available by the Provider, its affiliates and/or subsidiaries, or any other third-party owners of such content. This includes, but is not limited to, Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions, and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are the copyright of the Provider, its affiliates or subsidiaries, or any other third-party owner of such rights (“the Owners”), and are protected by South African and international copyright laws. The Provider reserves the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right, including without limitation under Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.
LIMITED LICENSE TO GENERAL USERS
The Provider grants the User, subject to the further terms of these Terms and Conditions, a non-exclusive, non-transferable, limited, and revocable right to access, display, use, download, and otherwise copy the current and future Content for personal, non-commercial, and informational purposes only.
This Website and the Content may not be reproduced, duplicated, copied, resold, visited, or otherwise exploited for any commercial purpose without the express prior written consent of the Provider. This license does not allow the User to collect product or service listings, descriptions, or other information displayed here, nor derive any use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Provider Website or the Content nor any part thereof without the express written consent of the Provider.
Although the Provider and the Owners offer educational toys and goods for children, they do not sell directly to children. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on the Website. The Provider and the Owners, their affiliates, or subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Any unauthorized use terminates this license.
LIMITATION OF LIABILITY
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy, or completeness of the Content. Neither the Provider nor any holding company, affiliate, or subsidiary of the Provider shall be held responsible for any direct or indirect special, consequential, or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or any linked website, even if the Provider is expressly advised thereof.
PRIVACY: CASUAL SURFING
Users may visit the Website without providing any personal information. In such instances, the Website servers will collect the IP address of the User’s computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent on the Website, pages viewed, etc. The Provider uses this information to determine the use of the Website and to improve content thereon. The Provider assumes no obligation to protect this information and may copy, distribute, or otherwise use such information without limitation. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
CHOICE OF LAW
This Website is controlled, operated, and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of products sold on the Website is illegal is prohibited. Users may not use this Website in violation of South African export laws and regulations. If Users access this Website from locations outside of South Africa, they are responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and Users consent to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible to effectuate the intent of these Terms and Conditions, and the remainder shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User regarding the use of the Content and this Website.
CONTACT INFORMATION
If you have any questions, queries, or wish to request permission to use any part of this website, please contact us at: sales@graciousbakers.co.za
